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Welcome to Phoenix and Feather Counselling

Supporting children, teens, and the families who care for them.

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Supporting Your Child Through Life's Challenges

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Growing up comes with challenges, and sometimes children and teens need a little extra support navigating big feelings, changing friendships, school pressures and life's transitions.

 

You may be noticing bigger emotions, increased anxiety, sibling conflict, difficulties at school or a child who just doesn't seem like themselves lately. When children and teens are struggling, it can impact the whole family.

 

At Phoenix & Feather Counselling, I provide a warm, creative space where children and teens can feel safe, understood and supported.

 

Whether your child is experiencing anxiety, difficulty regulating emotions, friendship challenges or more complex mental health concerns, we can work together to explore their needs and identify appropriate support.

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Together, we'll help your child build:

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• Emotional regulation
• Healthy coping skills and resilience
• Confidence and self-esteem
• Healthy ways to express big feelings

• Stronger family relationships

 

RTC(c) #4126 | In-Person in Salmon Arm | Virtual Across BC

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A Counsellor Who Understands Children, Teens & Families

Meet Crystal, 

RTC(c)#4126 | Child, Youth & Family Counsellor
Member of ACCT- Association of Cooperative Counselling Therapists of Canada 

Crystal Heaver

Education & Professional Development

 

I hold a Diploma of Applied Psychology & Counselling, specializing in Professional Counselling, from Kelowna College of Professional Counselling.

 

My education includes child and adolescent development, collaborative youth and family counselling, depression and anxiety, psychological disorders, grief, trauma, crisis intervention and group counselling.

 

I have also pursued additional education in play therapy, childhood ADHD and childhood anxiety to further support my work with children and teens.

My ongoing professional development and clinical supervision help inform my approach, with an emphasis on developmentally appropriate, collaborative and ethical care.

 

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When Your Child Is Struggling, You Don't Have to Figure It Out Alone

Hi, I'm Crystal Heaver,

 

a Registered Therapeutic Counsellor, Candidate (RTCc #4126) and the founder of Phoenix & Feather Counselling.

 

My passion is supporting children, teens and families through life's challenges. I believe every young person deserves to feel heard, understood and accepted, especially during times when emotions feel overwhelming or life becomes difficult to navigate.

 

My approach is warm, collaborative and tailored to each child's developmental needs. I incorporate person-centred, solution-focused, cognitive-behavioral and creative, play-informed approaches to help children and teens develop confidence, strengthen coping skills and work through emotional challenges.

 

I also recognize that supporting a young person often means supporting the people around them. I value working alongside parents and caregivers and, when appropriate, collaborating with other professionals to help create a consistent and supportive environment.

 

My goal is to provide a space where young people can feel comfortable being themselves while developing the tools they need to grow.

 

Based in Salmon Arm, BC | In-Person and Virtual Across BC

Children and teens experience challenges in different ways. Some become overwhelmed by big emotions, while others withdraw, struggle at school or have difficulty expressing what they're feeling.

You may be noticing:

• Anxiety and excessive worry
• Emotional outbursts
• ADHD-related challenges
• School stress and transitions
• Friendship difficulties and bullying
• Low self-esteem and confidence
• Grief and significant life changes
• Low mood and social withdrawal

Counselling provides an opportunity for children and teens to explore their experiences, better understand their emotions and develop practical skills for navigating life's challenges.

For parents and caregivers, it can also provide guidance and strategies to support their child at home.

When Your Child Needs Additional Support

 

Sometimes a young person's emotional struggles extend beyond everyday challenges and may include self-harm, feelings of hopelessness or suicidal thoughts.

 

I have completed additional training in suicide-risk assessment and crisis intervention, and I am open to supporting young people experiencing these concerns when their needs can be safely supported within my scope of practice.

 

I believe in a collaborative approach to care. When appropriate and with the necessary consent, I welcome working alongside parents, physicians, psychiatrists, school counsellors and community mental health teams to help provide coordinated support.

 

Every young person's situation is different. Through an individual assessment, safety planning where indicated and ongoing clinical supervision, I can help determine whether my services are an appropriate fit or whether additional or more specialized support is needed.

 

Families are welcome to request an initial consultation to discuss their concerns and explore appropriate next steps.

Growing Together: Children's & Youth Groups

 

Sometimes the most meaningful growth happens when children and teens discover they're not alone.

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Phoenix & Feather Counselling is developing small-group programs designed to support emotional regulation, confidence, healthy coping skills and positive peer relationships.

 

My education in group dynamics, workshop design and collaborative youth and family counselling informs the development of structured, age-appropriate programs that encourage connection, emotional growth and practical skill-building.

 

Through interactive activities, discussion and creative approaches, children and teens will have opportunities to learn and practice new skills in a supportive environment.

 

Program details and registration information will be announced as they become available.

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